Home » Issues 11-20
Issue 20 – Alternative Web Hosting
One doesn’t have to rely on traditional server platforms or even grid-based power systems to provide quality web hosting solutions.
Columns
Hosting Gurus:
Server Backups, Are You Serious?
Communicate With Your Customers
Eric Meyer: A Candid Chat About CSS & Stuff
Where There’s Smoke, There’s Fire Factor
Business Issues:
The Ranks Of Service
Decisions, Decisions…
Customer...
Issue 19 – Creating A Bulletproof VPN With IPCop
Whether you are leasing server space from a datacenter provider or you are managing your own, connectivity is a must for any web host. “Of course” you might be thinking, otherwise what good would our hosting be? That’s true, but I’m not referring to keeping your servers reliably connected to the Internet; I’m talking about maintaining a reliable, persistent, and secure connection...
Issue 18 – SEO: Google’s Search For You!
When it comes to Search Engine Optimization (SEO), there are many tools at your disposal. There are two meta tags and one HTML tag that will help you in optimizing your site for search engines. In addition to meta tags, more and more search engines are developing other new technologies; we will discuss those, as well.
Columns
Hosting Gurus:
Cyberspondence
Hosting’s Hidden World:...
Issue 17 – High Tech To High Court
When it comes to staying current with the latest trends and changes on the technology side of hosting, there are plenty of resources available. But what about when a provider’s concerns move from the high tech to the high court. David Snead is a Washington, D.C.-based attorney whose practice specializes in the representation of hosting companies. He describes himself as working with clients...
Issue 16 – Hosting the World
Although international web hosting demand is rising rapidly, often in countries outside of the U.S., the infrastructure to serve this demand has yet to adequately develop. Further, websites developed and owned by international entrepreneurs are likely targeting the web traffic from the broader Internet community—many of whom are based in the U.S. Therefore, hosting with a U.S. based provider...
Issue 15 – The End of Phones As We Know It! – VoIP
It is indeed an easily verified fact that few other consumer technologies are as omnipresent and as widely-utilized as the telephone. After all, even among us “techies,” a quick technology count usually verifies that we own more telephones than we do computers. And, even when that’s not the case, our telephone (albeit, these days, usually of the cellular variety) is often within our reach...
Issue 14 – Server Compromised
Major security breaches can be disastrous to a web hosting firm. Besides the obvious “black eye” that a security issue creates, you also have to consider the resulting downtime, potential exposure of customer data, customer service time (explaining the situation and helping clients repair any damage), and potential client loss that result for almost any major security breach. The total...
Issue 13 – Storage & Backup, A Hidden Priority
At the core of all IT operations, data backups have always been somewhat of a “hidden” priority — not given the full scope of attention that it is needed. It only reveals itself when company data has been compromised, lost due to disaster, or accidentally misplaced. The priority then becomes enormously real and, unfortunately, places some IT departments into an endless cycle of recovery...
Issue 12 – Killer Customer Service, Part 2
Matt Lightner, CEO of Site5.com, tells you how to come out victorious in the fierce battle for customer service superiority with his second installment subtitled “The Human Side of Staffing.” So what does staffing mean in this context? Staffing, as it pertains to your customer service department, is the way you structure the “people” part of things.
Columns
Hosting...
Issue 11 – Killer Customer Service, Part 1
You want to take over the world, and you want to do it with your hosting company, right? Get in line. It’s the waiting line for web hosting greatness, and it’s one of the least hospitable (not to mention most exciting) places to be. If you don’t mind standing around while greatness approaches at an immeasurably slow pace, this article isn’t for you. However if you’d like to muscle...



