Have you ever wondered what keeps your support team busy? Despite having bought the best servers from the best data centers, your support requirements seem to always grow. Columns A Look Back at HostingCon 2010 Clouds Everywhere! cPanel Automation BootCamp 2010 Case Study: Vision Helpdesk Why Reboot? Ksplice Uptrack Review Can Google Me Succeed? Ping! Zine Service Directory The Saint... 

Not a day goes by that I don’t read about several market leaders clashing. Google is going after Apple; Apple hates Adobe; Adobe gives Apple the finger and jumps into bed with Microsoft and Google; Google tells Microsoft to stick it; and I can go on for days. But if there is one thing we can learn from the Apple vs. Adobe vs. Microsoft vs. Google and “whoever else gets in the way” turf... 

The rise of cloud computing is leading to opportunities for a new generation of service providers to tailor unique offerings for customers with added value at compelling prices. Columns Popular Social Sharing Options A Look Back at Parallels Summit 2010 Data Center Disaster Recovery Keep Your Frontline People Informed Case Study: PA-DSS Compliance Dealing With Downtime HostingCon... 

Trailblazers, creatives and innovators have taken the Internet to where it is today and made it an essential part of our everyday lives. We have selected a number of interesting “firsts” from the history of the Internet (and the Web) for your reading pleasure. Columns Generating Leads With White Papers Kemp Technologies introduces Virtual LoadMaster Technology The Art of Managing Website... 

What’s the number one goal you want to accomplish with your website?Increase your visitor-to-customer conversion rate? Generate more sales? Increase your company’s revenues?If you answered yes to any of the previous questions, then you are ready for a website audit.But what exactly is a website audit? And how can a website audit help you achieve your goals? Columns Conficker... 

The web hosting industry (hosting) has been around long enough now to be declared a reasonably mature industry. That’s not to say that there aren’t a lot of changes coming that will make today’s hosting tools and practices look archaic in the not-too-distant future.But let’s face it – when an industry leader is buying Super Bowl ads to tout their wares in a relatively obscure manner,... 

It might not come as a surprise that many of the world’s top CEOs still are not onboard with the whole social networking thing. What is most interesting though is the percentage of CEOs who don’t care.Two CEOs from Fortune Magazine’s Top 100 Companies have Twitter accounts. Does this mean that Twitter has no future in successful companies? You make the call. Columns Hostingcon... 

After reading hundreds of articles, reviews, blog posts, reference guides, and other texts about “Cloud Computing”, I got even more confused than I was before.But instead of quitting, I just told myself “Hey, others know even less than you do about Cloud Hosting. So go out and tell your story and how you understand Cloud Computing.” So here it is, my first cloud computing article. Columns I... 

E-mail, social networking, cell phones, BlackBerries, etc. have quickly become part of the 21st century way of life. But if you misuse these technologies in your job search, says Dr. Richard Bayer, you’ll be one click away from sinking your job hopes. Columns 1&1’s Lenexa, Kansas Data Center Understanding Search Engines Can Really Pay! 5 Ways to Expand Your Business in... 

Without knowing exactly what you are doing, you can waste a lot of time and money on expensive marketing campaigns that can leave your budget in a wasteful deficit. For first time marketing do-it-yourselfers, the following low cost marketing ideas are essential and have been proven to work. Columns How to Write for the Blogosphere cPanel Parked and Add-on and Sub-domains, Oh My! Blow... 

(Ping! Zine Issue 38) – Protecting company data and ensuring 24 x 7 x 365 uptime of IT infrastructure requires people, process, and technology. It just so happens those same components are essential to extending that protection and assurance through a disaster recovery (DR) strategy. Whether natural or man-made, a disaster is defined as something that makes the continuation of standard functions... 

(Ping! Zine Issue 38) – Pass It On Down: Five Ways to Keep Frontline People Informed · Strategic Rounding. This tactic is based on a practice from the world of medicine. (Think of a physician making the daily rounds to check on patients.) Essentially, leaders take an hour a day or so to touch base with employees, make a personal connection, find out what is (and isn’t) working well, and... 

(Ping! Zine Issue 38) – You get a call at 2am in the morning. One of your servers with over a 1000 shared accounts on them has gone down. You rush to the office(thank God it’s close to home) and find your support staff frantically working on the server and at the same time trying to field calls and emails from irate customers. After several tense moments, the cause is found. The load is...