Ping! Zine / Web Hosting Magazine / Issue 12

Issue 12

Inside this Issue

Killer Customer Service, Part 2

Matt Lightner, CEO of Site5.com, tells you how to come out victorious in the fierce battle for customer service superiority with his second installment subtitled "The Human Side of Staffing." So what does staffing mean in this context? Staffing, as it pertains to your customer service department, is the way you structure the "people" part of things.


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Columns

Hosting Gurus:
The Creation of a Forum
Server Security:
Keeping An Eye On Things With Nagios
Business Issues:
Getting The Most Out of Conferences How To Make The Most Out Of HostingCon 2005
Product Review:
Drag & Drop Site Creator














Departments

Bits and Bytes:
Web Host Makeover Contest Update EV1 Becomes ICANN Accredited Registrar dotCanada Buys AffordableHost Hungry ISP Gobbles Sixth Competitor 1and1 Internet Registers 5 Millionth Domain Cyberscrub LLC Releases CyberScrub Privacy Suite 4.0 Announcements From BluePay Google Agrees To Acquire Urchin The Web Hosting Show Go Daddy Enters Dedicated & Virtual Dedicated Hosting Services Market Come Join Web Hosting's All-Star Team & Ping! Zine Monday Night At HostingCon BluePay Empowers Its Resellers With BluePay v2.0 Google Updates Pagerank and Backlinks After 111 Days SWSoft And Zend Forum Technology Partnership RackmountMicro Launches New Product Line

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