(Ping! Zine Web Tech Magazine) – Amazon’s Kindle Fire Mayday button has taken customer service to the next level, by allowing users to easily have access to customer support through their tablet.
On Thursday, Amazon announced in a press release that the average response time for customer support on the Kindle tablets was 9 seconds, which was faster than their goal time of 15 seconds.
“We set a goal for ourselves to have a response time of 15 seconds or less when a customer tapped the Mayday button—we’re proud to say that on Christmas Day we met this goal, with an average response time of just 9 seconds,” stated Amazon Kindle VP, Dave Limp.
“We’re excited that millions of customers opened a Kindle Fire tablet this holiday season, and we’re glad so many customers tried out the Mayday button.”
The Mayday button is available 24 hours a day, 365 a year. To read the official press release click here.