(Ping! Zine Web Tech Magazine) – Since Apple released its iPhone last week, users have been complaining that their devices have bent when keeping it in their pockets for hours at a time, an issue that many are wondering whether or not Apple will replace the defective smartphones.
According to CNet, a Next Web reported asked an Apple support representative if a bent iPhone is covered under warranty, in which the rep responded with the following:
“That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.”
It is still not known how Apple will handle this situation, though the rep did not that Apple is “looking into this with an insane amount of detail.”