Apple Offers Free Replacement Service To iPhone 5 Users Experiencing Issues With The Sleep/Wake Button

Apple Offers Free Replacement Service To iPhone 5 Users Experiencing Issues With The Sleep/Wake Button(Ping! Zine Web Tech Magazine) – Apple is offering a free replacement to iPhone 5 users experiencing issues with their phone’s sleep/wake button.

On Friday the Cupertino based company launched the Sleep/Wake Button Replacement Program for the “small percentage” of iPhone 5 users whose sleep button located at the top of the device that has stopped working.

According to Apple’s support page, devices manufactured through March 2013 may potentially be affected by the malfunction.

Users can visit the company’s webpage to see if they are eligible for the free of charge replacement by entering their serial number into the slot given.

The company notes that the replacement process will take between 4 to 6 days, and devices with cracked screens will need to have their screen fixed before the repair center can begin working on the replacement.

“Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings,” says the support page.

This offer is from April 25th till May 2nd.

Advertisement