(Ping! Zine Web Hosting Magazine) – CloudSense, the global leader in industry platforms for Quote-to-Cash, is helping CoreSite, a leading North American provider of reliable, secure and high-performance data center solutions, to sell more effectively and fulfil aggressive growth plans. After a competitive selection process, CoreSite chose the CloudSense Telecoms Platform to help its sales team innovate and accelerate the sales process, while offering customers a seamless, multichannel service.
Reflecting its passion to provide excellence in experience for both customers and employees, CoreSite challenged itself to look forward and find opportunities to advance its system capabilities to deliver best-in-class customer experience even as the company continues to grow rapidly. The company determined that its strong growth could eventually challenge certain legacy systems supporting the sales process and the introduction of new products. The company identified a goal to enhance customer service by further reducing cycle time around administrative processes through eliminating areas of manual intervention. Toward that goal, CoreSite conducted a rigorous evaluation of industry-leading software solutions to streamline, automate and accelerate its sales-support processes and further drive company performance and through this vendor selection process found CloudSense.
In choosing to implement the CloudSense Telecoms Platform, native to Salesforce, CoreSite elected to drive transformational change in its Quote-to-Cash process as a key component of its customer experience. CoreSite took this step to elevate customer service to an even higher level through three key areas: i) fast and effective configure, price, quote (CPQ) and contract management, ii) simple and reliable order-change processes, and iii) the ability to quickly implement new product and service offerings. In selecting the CloudSense Telecoms Platform, CoreSite focused upon reducing cycle time around all three areas, enabling more efficient records management, and laying a foundation to support greater transparency and empowerment in the hands of its customers.
“The CloudSense Telecoms Platform is streamlining the way we sell. This project will simplify our processes, enabling us to configure, price and quote for new and existing services quickly, while offering a smooth and straightforward customer journey. This implementation is critical to support our ambitious growth plans. We looked at several other Salesforce native providers when scoping the project, and CloudSense stood out with its CPQ capability,” says Jeff Dorr, CoreSite Vice President of Finance and Corporate Operations.
“CoreSite shows that companies across almost every industry can accelerate performance by becoming faster and more flexible in bringing new products to market and selling them efficiently to maximize market opportunities. The CloudSense Telecoms Platform will deliver better ways of selling the right products and services, faster, more easily and more accurately,” concludes Rowley Douglas, CloudSense executive vice president.
CloudSense is a global leader in Industry platforms for Quote-to-Cash. The CloudSense platforms deliver transformational sales effectiveness for companies configuring, pricing and quoting products and services from simple sales to sophisticated subscriptions.
Companies benefit from higher order values, reduced order errors, increased automation of sales processes and quicker product launches. The customer purchase journey is optimized with a single product catalogue across all sales channels; customers end up with one order and one bill.
Integrating into CRM, ERP and other systems the CloudSense platforms provide companies with a powerful Configure Price Quote (CPQ) SaaS capability for e-commerce, mobile workforce, retail, reseller and telephone sales.
With offices across the world and customers in 26 countries, CloudSense has grown quickly and been recognised by numerous awards, including being listed 7th in the Sunday Times “Tech Track 100” in 2014.
CoreSite Realty Corporation (COR) delivers secure, reliable, high-performance data center solutions across eight key North American markets. More than 800 of the world’s leading enterprises, network operators, cloud providers, and supporting service providers choose CoreSite to connect, protect and optimize their performance-sensitive data, applications and computing workloads. Our scalable, flexible solutions and 350+ dedicated employees consistently deliver unmatched data center options — all of which leads to a best-in-class customer experience and lasting relationships. For more information, visit www.CoreSite.com