(Ping! Zine Web Tech Magazine) – Connect First Safe has won the 2014 PACE Technovation Award, which recognizes innovation in products and services within the telecommunications industry. Connect First received the award Friday at the PACE National Convention and Expo at the Westin Diplomat Hotel in Hollywood, Fla.
Connect First Safe was developed by a team of industry experts and lawyers in response to new Telephone Consumer Protection Act (TCPA) regulations, which greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound telemarketing. Connect First Safe keeps outbound-dialing clients within the bounds of the law by removing the “capacity” for predictive/ preview dialing. Using new outbound server architecture that does not have access to predictive, preview, or power dialing, Connect First Safe enables agents to safely dial cell phone numbers via an Agent Click-To-Dial request, thus keeping them in line with the law. Thus far, Connect First Safe has had a 100% success rate.
“We are happy and thrilled to receive this recognition for our work,” said Connect First CEO Geoff Mina. “We are always looking for ways to take insanely good care of our customers, and we see this recognition as encouragement to continue to innovate in order to take the best possible care of each and every one of our customers.”
For more information about Connect First Safe and the new TCPA regulations, please visit: http://bit.ly/1g5qTbn.
PACE is the Professional Association for Customer Engagement. PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text. While our Association was founded on contact center operations, technology that fuels these centers and businesses that use these services, we recognize that the digital transformation has forever changed the way in which our member companies engage their customers. We are passionate about growing businesses by improving the customer experience at the point of engagement.
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.