(Ping! Zine Web Tech Magazine) – Edgewebhosting Inc., a leader in highly available managed cloud hosting earned an outstanding Net Promoter Score (NPS) of 64.9
“We are honored our customers are such strong advocates of our services,” said Michael Altman, COO of Edgewebhosting Inc. “Their willingness to refer colleagues to Edge is truly appreciated. It is a testament to our team’s commitment to delivering world class service based on dependability, accountability and trust.”
Jay Hawkins, Senior System Architect of Wellvibe Inc. echoes the sentiment of many customers when it comes to Edge’s support. According to Jay “EDGE gives us the quality of service we need and expect in a hosting provider. They are more than our hosting provider, they are our partner. Their care and concern for our systems continue to exceed our expectations.” Wellvibe is a HIPAA and PHI compliant health management system, creating a customized engagement experience for employees based on age, gender, biometric results, and more.
Net Promoter Score® (NPS), developed by Satmetrix, Bain & Company, and Fred Reichheld, is based on a single question: “How likely are you to recommend [Company] to a friend or colleague?” The NPS response scale is from 0 to 10 with loyalty enthusiasts (or “Promoters”) scoring 9 or 10, satisfied but unenthusiastic clients (“Passives”) scoring 7 or 8, and unhappy clients (“Detractors”) scoring between 0 and 6. Studies have determined that the “likely to recommend” question had the strongest statistical correlation with repeat purchases and referrals and, more importantly, that companies with a better ratio of Promoters to Detractors tend to grow more rapidly than competitors.
About Edgewebhosting Inc.
An innovative provider specializing in managed hosting services, Edge delivers customers 100% uptime with a staff dedicated to 24/7 monitoring. Among the company’s solutions are cloud hosting, dedicated server hosting, server cluster hosting, colocation server hosting and more. Edge exceeds customer expectations by providing no surprise pricing, ensuring that monthly bills stay free of unexpected charges. Compliant hosting from Edge complies with industry standards in the areas of PCI, SSAE16, SAS70, HIPAA and FISMA. For more information on Edgewebhosting Inc., please visit www.edgewebhosting.net