(Ping! Zine Web Hosting Magazine) – Customer service software startup Help.com announces the hiring of Dave Koston as its VP of Engineering. Koston brings almost 15 years of experience in enterprise technology to the growing startup. Former VP of Operations and employee number 3 at cPanel, Koston helped grow the business to 75 employees and high double digit MM revenue while also becoming the leading web hosting control panel software in the world. He joins Help most recently from CloudFlare where he led the TLS team, which was responsible for managing SSL Certificates for millions of customers. He also led a team at CloudFlare to build the API that powers CloudFlare’s joint venture with Baidu, Yunjiasu (su.baidu.com).
Dave Koston on his new position, “I have had the opportunity to build products used by tens of millions of website owners throughout my career, but Help.com presents a unique challenge. Our customers use Help.com’s products for hours at a time to help perform their job. Not behind-the-scenes; they live inside our product. Being able to build products to make their jobs easier is incredibly rewarding.”
Hiring Dave was a move that will allow Help.com not only to accelerate growth, but to build software that companies from 1 to 100,000 people will be able to use easily and will scale with their growth. Help.com CEO Ben Gabler on hiring Dave, “I’ve successfully worked with Dave on various projects over the last 10 years and am excited to finally be under the same roof. Dave brings the exact skill set and experience that we need to take our product development to the next level.”
Based in Austin, Texas and backed by $6 million in funding, Help.com’s team of customer service and technology experts is building the next generation of customer service software, starting with the company’s first product, Help.com Chat. Help.com’s mission is to build products that help companies provide better customer service.