How to Make Hosting Support Better

The relationship between a web host and its clients is like any other relationship out there on the planet today. It is give and take. It is yin and yang. It is peanut butter and jelly. There are two sides to every coin and both the web host and the web hosting client can take steps to get faster replies when website problems happen. That is the topic of today’s podcast. What can web hosts do to make their response times better, and what can clients do to speed up the web hosting support process.

Download the Web Hosting Show, Episode 208!
Running Time: 10 minutes | File Size: 4.69 MB

[audio:http://www.webhostingshow.com/showarchives/WebHostingShow208.mp3]

Having been on both sides of the web hosting support fence, both as a client and as a web hosting customer support guru, I will give you all the insight I know about this topic today, in a handy mp3 format.

Now some might say a lot of what I suggest on today’s show is common sense. This is true. Sometimes though, common sense gets thrown out the window when it comes to just getting the job done. I don’t want to just show you how to do the job. I want to share with you my advice on how to get the job done right.

How to Get Faster Web Hosting Support

You might not know this, but there are plenty of ways you can get faster support from any web host out there. You have to learn how to ask your question, give as many details as possible, and do so in a way that covers all the bases and speeds up the web hosting support response times.

How to Give Faster Web Hosting Support

Your web hosting company is only as good as your web hosting support team. Make sure your support replies are built like a brick house, and not like a sloppy sandwich. Company to client conversations are always delicate, so best not to get sloppy when your customers are having a problem.

What do you have to say about this topic? What advice would you have out there for the web hosts or the web hosting clients when it comes to making the entire support experience better? Feel free visit webhostingshow.com and leave your thoughts in the comments!

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