Issue 12 – Killer Customer Service, Part 2

Matt Lightner, CEO of Site5.com, tells you how to come out victorious in the fierce battle for customer service superiority with his second installment subtitled “The Human Side of Staffing.” So what does staffing mean in this context? Staffing, as it pertains to your customer service department, is the way you structure the “people” part of things.

Columns

Hosting Gurus:
The Creation of a Forum

Server Security:
Keeping An Eye On Things With Nagios

Business Issues:
Getting The Most Out of Conferences

How To Make The Most Out Of HostingCon 2005

Product Review:
Drag & Drop Site Creator

Departments

Bits and Bytes:
EV1 Becomes ICANN Accredited Registrar

Hungry ISP Gobbles Sixth Competitor

1and1 Internet Registers 5 Millionth Domain

Cyberscrub LLC Releases CyberScrub Privacy Suite 4.0

Go Daddy Enters Dedicated & Virtual Dedicated Hosting Services Market

Come Join Web Hosting’s All-Star Team & Ping! Zine Monday Night At HostingCon

RackmountMicro Launches New Product Line

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