Issue 52 – 10 Tips for Handling Customer Griping!

Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger who had to cancel his trip after finding out he has terminal cancer. The incident unearthed earlier cases of Spirit’s difficulty handling customer complaints. A couple of years ago, CEO Ben Baldanza hit “Reply All” on an email from two customers who had missed a concert due to a delayed flight. Essentially, he told his employees and (accidentally) the customers themselves that Spirit Airlines didn’t owe the customers anything and they would be back the next time they wanted low airfare.

Columns

Deadly Sins of Cloud Computing

The Maturity of Green Technology

What Are The Next Generation Console Plans?

Wii U Brings the Tablet Culture to the Gaming World

Apple iPhone 5 vs. Samsung Galaxy SIII

The Creation & Evolution of the Superuser

Where Do Users Go When Clicking Your Ad?

Spam

Hackers Hit U.S. Banks with DDoS over Anti-Muslim Film

California Legalizes Google’s Driverless Vehicles

Facebook Puts Fake Likes on the Chopping Block

Infinitie Networks Rebranded to ServerHub

Google Adds Wind Energy for Oklahoma Data Center

DISH Unveils Broadband Service DishNET

Why Apple Moved on from Google Maps for iOS 6

 

 

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