(Ping! Zine Web Tech Magazine) – Limestone Networks, the Dallas-based, on-demand dedicated server provider, has taken its user experience to the next level. By harnessing the power of UserVoice, and integrating the recommendations from select groups of existing clients, the company has produced a refreshed user interface to its OnePortal control panel.
OnePortal is a complete service control panel. The panel has a keen development focus of “putting the data center in the clients’ hands,” as remarked by Kris Anderson, Director of Support for Limestone Networks. Mr. Anderson further commented that, “Most of the tools used by our Support team to diagnose and fix issues are readily available to our clients through OnePortal. Although we very much enjoy interacting with our clients, we also enjoy giving them the ability to quickly resolve issues critical to their businesses.” The refreshed user interface incorporates feedback received from Limestone Networks’ clients including easier navigation, quick server search abilities, new features and a more graphical experience.
In January of 2012, Limestone Networks announced their partnership with UserVoice, a San Francisco based company that provides businesses with the means to receive and manage customer feedback. Not only does Limestone Networks make use of UserVoice, but the partnership between the two companies also supplies Limestone Networks’ resellers with discounted UserVoice services.
The primary objective of Limestone Networks is to provide Simple, Solid and Superior service to the dedicated server hosting market. This three-point objective consists of implementing “simple” procedures, structure and client communications, offering “solid” hardware, infrastructure and network, in order to provide “superior” customer service and hosting experiences. Listening to, and truly valuing, client feedback is one of the many ways Limestone Networks shows their commitment to fulfilling this objective.
For more information on Limestone Networks, visit the website at LimestoneNetworks.com or contact an Account Specialist at sales(at)limestonenetworks(dot)com.