(Ping! Zine) – LogicMonitor today announced that two managed service providers, Philadelphia-based IT Solutions and Bellwether Technology Corporation in New Orleans, have selected LogicMonitor’s hosted data center monitoring solution to simplify and unify monitoring of their physical and virtual IT infrastructure.
For IT Solutions, an MSP Alliance Accredited Provider, LogicMonitor has simplified management of an increasingly complex infrastructure. “With LogicMonitor, we now have all our monitoring in one place instead of having a bunch of different point solutions. From any browser, we can login to a single portal and view real-time performance of our infrastructure at our own data center, or remotely view performance data for any one of our client locations,” notes Ted Swanson, CEO at IT Solutions.
Prior to deploying LogicMonitor, IT Solutions considered a number of monitoring products ranging from open source to enterprise-class. “For us, LogicMonitor’s SaaS-based solution aligned nicely with our SharedVision approach to managing IT, which emphasizes increased productivity and scalability, along with time and cost savings. We didn’t have to purchase any new hardware, or deal with backups, patches, or upgrades.”
New Orleans-based Bellwether Technology Corporation has a mature managed services practice but is constantly looking for new ways to stay ahead of the competition. Bellwether vice-president, Steven Ellis, noted, “We had what a lot of MSP’s probably have: event-based monitoring that just tells us when an error or warning has occurred. But with LogicMonitor, we now have immediate access to so much more information. We are better equipped to deal with situations where something just seems a bit slow or different with no obvious cause, and this capability has already proven essential to keep systems running smoothly for the thousands of users that depend on us.”
Steve Francis, who ran data centers for more than a decade prior to founding LogicMonitor, adds, “Today’s MSP’s face a tough battle. They need to monitor their own infrastructure for the hosting side of their business, as well as all their clients’ gear on the managed service side. With traditional monitoring, every new customer they bring in adds to that workload. We’re glad we’re able to help IT Solutions and Bellwether position themselves to grow their business without having to add headcount costs.”
LogicMonitor’s latest release includes new features designed to simplify monitoring for MSP’s. The solution is offered on a Software-as-a-Service (SaaS) basis, which means no capital investment, no additional hardware and no maintenance. Network operations can access dashboards, performance graphs and analytics, and receive critical alerts wherever they are via e-mail and SMS. LogicMonitor’s automated configuration and Active Discovery engine eliminate the manual configuration and ongoing maintenance required by other monitoring solutions. The system can be deployed in under an hour, giving operations staff virtually instant visibility into their entire IT estate from a single web-based portal.