(Ping! Zine Web Tech Magazine) – With all good intentions, top security company McAfee regularly updates its antivirus software. But even that process recently hit a snag when some users of ISP company BT were increasingly knocked offline due to an error via the update, according to a report from ZDNet.com.
The issue affected McAfee VirusScan Enterprise 8.8 and the company has since quickly released hotfixes to address the error.
“McAfee has identified an issue with DAT 6807 and 6808 that is causing intermittent issues with VirusScan Enterprise (VSE) 8.8.x. Specifically, these DATs can affect McShield.exe and may cause issues with the On-Access Scanner. If you have deployed either the 6807 or 6808 DAT, McAfee strongly recommends that you perform the remediation steps in the Solution,” the company stated on Wednesday.
One of the deployed hotfixes represents 100 megabytes and the antivirus firm has warned that its issuance may “cause high bandwidth usage in large environments.” Detailed information on how to address the problem can be found on the company’s website here (kc.mcafee.com).
BT previously acknowledged the problem on Monday, stating, “We’re aware that some of our customers have lost access to the internet after recent updates by McAfee,” via its website. Meanwhile, affected operated systems were all in the Windows family and included XP, Vista and version 7.
Top tech companies are sometimes required to revoke their own software amid errors. In July, Microsoft unveiled a fix disabling Windows-based sidebars and gadgets with the company warning a key vulnerability left them open to attack.