(Ping! Zine Web Tech Magazine) – Microsoft Exchange Online users experienced a massive outage earlier this week, leaving some without email access for up to nine hours.
“On Monday and Tuesday of this week, some of our Office 365 customers hosted in our North America data centers experienced unrelated service issues with our Lync Online and Exchange Online services,” wrote Office 365 Engineering Corporate VP, Rajesh Jha, via blog post. “First, I want to apologize on behalf of the Office 365 team for the impact and inconvenience this has caused. Email and real-time communications are critical to your business, and my team and I fully recognize our accountability and responsibility as your partner and service provider.”
According to PCWorld, the email outage occurred a day after Lync Online affected Office 365 customers from accessing their audio communications, video conferencing, instant messaging, and IP telephony.
“We have a full understanding of the issues, and the root causes of both the Exchange Online and Lync Online services have already been fixed. You can expect a Post-Incident Report (PIR) in your SHD which contains a detailed analysis of what happened, how we responded and how we will prevent similar issues in the future.”