(Ping! Zine Web Hosting Magazine) – NewVoiceMedia, a leading global provider of cloud contact centre solutions, has been honoured twice in the ninth annual Stevie Awards for Sales & Customer Service. The company, which is revolutionising how organisations connect with customers and prospects, scooped Gold and Silver Awards in the ‘Contact Centre Solution – New’ and ‘Contact Centre Solution – New Version’ categories respectively.
Jonathan Gale, CEO of NewVoiceMedia, comments, “High quality customer service and best-in-class cloud capabilities are the foundation of NewVoiceMedia’s business, and we are delighted that our technology has been recognised by two different awards for its ability to maximise customer connections in a way that is secure, differentiated and cost-effective”.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact centre awards and customer service awards. The Stevie Awards organises several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
NewVoiceMedia’s ContactWorld solution is a market-leading cloud customer contact platform that enables organisations to deliver a personalised customer service experience to boost acquisition, retention and loyalty, and drive a more effective sales and marketing team. ContactWorld integrates seamlessly with Salesforce and helps businesses benefit from sophisticated call routing features and full omni-channel capabilities so their customer service teams can manage phone, email and social channels to better engage customers and prospects.
More than 1,900 nominations from organisations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% from 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges.
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor’s award-winning cloud customer contact platform connects organisations with their customers worldwide, enabling them to deliver a personalised and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 116 countries and six continents, NewVoiceMedia’s 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.
About The Stevie Awards
The Stevie Awards are conferred in six programmes: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honouring organisations of all types and sizes and the people behind them, the Stevies recognise outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.