(Ping! Zine Web Tech Magazine) – Last week the Federal Trade Commission filed a lawsuit against T-Mobile claiming the company has made millions of dollars by over billing its customers.
The Boston Globe reported that the mobile carrier added unauthorized charges to customer’s monthly bills from third party services such as horoscopes and dating tips.
T-Mobile reportedly kept up to 40 percent of the charges from the $9.99 a month subscription, even after numerous customers called to complain about the added costs.
In a company blog post, CEO John Legere took to defend the company reputations by stating the charges were “without merit.”
“The FTC certainly did a good job of sensationalizing their story and their news at the expense of both T-Mobile’s reputation and mine. T-Mobile has in the past and will continue to keep our pledge to bill customers only for what they want and what they have purchased for as long as I am CEO of this company!”
The complaint states that T-Mobile disguised these usage charges by adding descriptions to the bill with writing such as “8888906150BrnStorm23918,” reports the New York Times.
The FTC’s lawsuit asks for T-Mobile to refund all money to customers that received the charges and to give up all revenue made from the scamming.
The FCC announced that it would be launching a separate investigation into the allegations.