(Ping! Zine Web Hosting Magazine) – Designed to complement the hosting company’s existing range of popular managed Windows dedicated server hosting, ASP.NET web hosting, and Windows VDS hosting, market leader WebECS today announced their impressive new Sonic Support service. WebECS’ newly improved customer service offering has been carefully tailored to give businesses the immediate assistance they need and is available with all WebECS hosting plans.
“Over the past 14 years, we have established a reputation for delivering reliable Windows hosting with outstanding customer support,” says Kyle Beckham, President of WebECS. “We are always looking for new ways to reach out to our customers and communicate with them effectively when they encounter technical issues. Now, with the launch of our Sonic Support service, we are more confident than ever that we can resolve problems faster than the competition. The name says it all – Sonic Support is superfast help and is available now to every WebECS customer.”
While WebECS is renowned for offering technically impressive Windows ASP.NET hosting and Windows VMWare VPS hosting, they also understand the importance of technical support to potential customers worldwide. When a business experiences server downtime or a lack of responsiveness, there is often a direct impact upon revenue and, in scenarios where a company is focused on Internet sales, downtime can have catastrophic financial consequences. The new Sonic Support service from WebECS is built with speed in mind, starting with the hosting company’s authoritative knowledgebase, featuring a collection of easy-to-follow technical support articles written by real Windows hosting experts. WebECS’ fully-searchable knowledgebase is one of the most extensive in the business and enables customers to check for solutions to commonly experienced problems.
“For us, a good quality knowledgebase is vital,” says Beckham. “It means that for a range of common issues, the answers can be waiting online for customers to find – you do not get any faster than that when it comes to hosting support. We are also very proud that our entire collection of articles is written by members of the WebECS team, all experienced professionals who understand Windows web hosting inside and out. If one of our customers is having trouble, chances are we have seen it before and share our expertise online in the knowledgebase.”
Naturally, there are some instances where customers require direct contact with a member of WebECS’ support team and ticketed support is another key element in the effectiveness of Sonic Support. WebECS boasts some of the fastest response times in the business for support tickets of all priority levels and, with Sonic Support, continue with the goal of responding to calls for help in minutes, not days. In addition, WebECS utilizes its own dedicated team of 100% US-based Windows hosting experts, ensuring that every support ticket is answered with the highest quality assistance. With Sonic Support, WebECS balances speed with quality to create a support system that keeps businesses online.
“Sonic Support really boils down to what we believe makes great technical support,” says Beckham. “We believe that businesses need clear, accurate solutions to keep their web presence working, we believe that businesses need those answers fast, and we believe that every customer deserves the same excellent service. That is why we are making Sonic Support a professional, rapid-response service, available 24/7/365. That is also why we are proud to announce that Sonic Support is available to all customers, regardless of their specific Windows hosting plan, at no additional cost.”
With such refreshing clarity behind the conception of its new Sonic Support plan, WebECS is investing in the future of technical support with a remarkable Windows hosting support solution available to every single customer. In stark contrast to the additional fees or per-usage costs found in some support services, WebECS is embracing a spirit of fairness and helpfulness that is sure to attract new customers and satisfy existing customers alike. Customers are encouraged to visit webecs.com to learn more about Sonic Support and the range of Windows reseller hosting plans, ASP.NET hosting, virtual dedicated server hosting, or managed hosting services available from WebECS.
About WebECS, Inc.
Established in 1997, WebECS is a privately owned hosting company specializing in affordable and reliable Windows based hosting services including support for all versions of ASP.NET hosting, Windows 2003 hosting, Windows 2008 hosting, Windows dedicated SQL Server 2008, Windows VPS hosting, Windows VDS hosting, and Windows managed dedicated servers. WebECS also offers virtual dedicated server clients a huge software savings with the addition of the SmarterTools software bundle.
The WebECS data center receives data transit from ten Tier 1 backbone providers, including AT&T, Qwest, Level 3, UUNET and Verio, and has multi-gigabytes of high quality provisioned data capacity with virtually unlimited scalability. WebECS does not utilize bandwidth from any “discount” providers. Access is monitored using Proximity Security Badge Access and Digital Security Video Surveillance. The WebECS data center offers complete redundancy in power, HVAC, fire suppression, network connectivity, and security and is the optimal location to serve your applications to the world.
For more information about WebECS, visit http://www.webecs.com.