Cyber hygiene shouldn’t be a difficult concept – yet it seems like many organizations struggle with it. Yours might even be among them. Either way, it’s probably better to be safe than sorry. Read on to see if you’ve done everything necessary to keep your security posture strong – and what you still need to improve on.
Hygiene’s pretty important. If you don’t regularly shower, keep your environment clean, and wash your hands, you get sick. By that same vein, if you aren’t actively trying to keep your systems, people, and data safe, your business is going to end up in a spot of trouble.
Trust me, I am going somewhere with this analogy.
Today, we’re going to talk about cyber hygiene. It’s a pretty simple concept, but one that’s surprisingly complicated (and often difficult) to incorporate into your own organization. In essence, it’s everything involved in maintaining a strong security posture and ensuring your infrastructure stays in working order.
There’s actually quite a bit to it, even if we just focus on the security side.
Know Your Risk Profile
First thing’s first, you’re going to want to think like a cybercriminal. What assets or systems are most valuable to someone looking to make a quick buck off your business? What about someone wanting to defraud your organization or its staff, or a competitor looking to steal your intellectual property?
That’s only the first step. Next, you need to think about how a criminal might get access to sensitive assets. What elements of your infrastructure are most vulnerable to attack? Where are you most likely to experience a data breach, and how?
External threats from criminals aren’t the only thing you need to account for. You’ll also need to consider risks like internal bad actors, natural disasters, equipment failure, and more. The most important thing is that you have the security in place to protect yourself from all but the worst threats, and the resilience to survive should your systems still end up compromised.
Speaking of resilience…
Have a Disaster Recovery and Business Continuity Plan
You cannot control the weather. You cannot stop every cyberattack, nor can you account for a malicious insider. Eventually, there is a very good chance your systems will go down, a very good chance you will encounter a crisis of some kind.
How well you make it through that crisis depends on your level of preparation. It depends on how comprehensive and thought-out your disaster recovery and business continuity plans are. How prepared you are for the worst, in other words.
In broad strokes, a good disaster recovery/business continuity plan establishes the following:
Roles and responsibilities in the event of a crisis. Who is in charge of keeping critical infrastructure operational and ensuring failover happens as it should? Who will keep in touch with shareholders and business partners? Ensure every employee understands precisely what their role should be.
A response plan for a wide range of emergencies. Figure out what your business is likely to face, and plan to weather that. A general crisis response plan is also important.
Critical and non-critical assets. What systems and data are critical to your business? What systems need to operate without interruption, and which ones need to be brought back online as quickly as possible?
Communication details. How will people stay in touch? Contact numbers, emails, a crisis communication platform, etc.
Major infrastructure. Do you have backup systems in place to ensure there is no interruption of service? Have those systems been adequately tested?
Do you retain multiple, redundant backups of critical data? How will you handle sensitive or regulated data?
Service recovery. What process will you have for getting services back online after an emergency?
Regular testing. This one is self-explanatory. Constantly evaluate and re-evaluate your crisis response plan.
Encourage Safe Practices By Staff
The old adage that your employees are the greatest security risk in your business holds true more than ever these days. Criminals are always going to seek the path of least resistance by default. What that means for you is that if you have nigh-unbreakable security infrastructure, they’ll simply try to gain access by bamboozling your employees.
And even if an employee doesn’t fall victim to the machinations of a hacker, they might still inadvertently compromise your business. Human error is the cause of most data breaches, after all. Unfortunately, there’s only so much you can do to mitigate this.
Do what you can to promote a culture of cybersecurity within your business. Ensure leadership is schooled in the importance of cyber best practices, and ensure you are regularly training and educating your staff on the ins and outs of staying safe in the digital world. More importantly, have systems in place to recognize people who best embrace and embody their role in keeping your organization’s data safe.
Make cybersecurity a part of everyone’s job. Because ultimately, whether you like it or not, it is. That’s not going to change anytime soon.
Don’t Forget About The Basics
We’ve talked about some fairly high-level stuff so far. Processes and policies, training programs, corporate culture, and so on. But the problem is, that’s not actually where the majority of businesses fail at cybersecurity.
As it turns out, most of them struggle with the foundation. In a study carried out by cybersecurity firm Tripwire, it was found that 57% of organizations still struggle with visibility into their networks and systems, taking weeks, months, or longer to detect new devices or services. Many businesses (40%) still aren’t scanning regularly for vulnerabilities, and even more (54%) don’t collect and consolidate critical system logs into a single location.
It gets worse. 31% don’t even have a password policy in place, and 41% aren’t using multi-factor authentication. In short, their cyber hygiene is awful, regardless of any other steps they’re taking to protect their data.
Luckily, it’s fairly easy to avoid falling into the trap that they have:
Patch your systems regularly and immediately.
Scan for vulnerabilities on a daily basis.
Ensure you have complete visibility into all networks and systems within your organization.
Implement automated monitoring tools that alert you of any unusual network activity.
Multifactor authentication: use it.
Understand That Cybersecurity Is Constantly Evolving
Last but certainly not least, one of the most common cybersecurity traps I see people fall into is the assumption that once their infrastructure is in place, their job is done. They don’t need to worry anymore – their data is safe, at least until next year sometime.
This is a dangerous mindset. The cybersecurity landscape is constantly shifting and evolving. You need to be cognizant of that. You need to pay attention to emerging vulnerabilities, new security techniques, and more.
Because if you’re not paying attention, you’ll simply be left behind.
Whether you’re talking about your infrastructure or yourself, hygiene is critical. Poor personal hygiene can result in sickness and isolation. Poor cyber hygiene can result in lost or misplaced data, data breaches, and productivity bottlenecks.
You don’t want to fall victim to either – and now you know how to avoid both.
Max Emelianov started HostForWeb in 2001. In his role as HostForWeb’s CEO, he focuses on teamwork and providing the best support for his customers while delivering cutting-edge web hosting services.
Cloud hosting company, Superb Internet Corporation, was founded 22 years ago by current President and CEO, Haralds Jass, when he was just 16 years old. More than two decades in business have given Jass a powerful firsthand perspective on the Internet as it has developed, especially because his company has often served as an industry bellwether. I spoke with Jass about his inspiration for starting the company; what he feels has made the firm so successful; the rise of cloud technology; and various other aspects of the hosting industry. His responses give us a better picture of the world of web infrastructure from a recognized thought-leader.
Inspiration for starting the 2nd oldest hosting company
Success based on transparency
Lessons from 22 years in business
How more than two decades of experience is valuable to clients
Thoughts on the rise of cloud
Cloud’s relationship with the Internet of Things
Importance of infrastructure background to cloud
Maintaining speed and reliability
SMBs vs. enterprises
What compliance and standards are all about
Appreciation for the Internet and infrastructure
On the horizon for the industry and for Superb
Inspiration for Starting the 2nd Oldest Hosting Company
While Superb Internet Corporation is headquartered in Honolulu and features the original American hosting coast-to-coast IP network (HopOne), Haralds Jass grew up in Latvia. His father was the head engineer in his hometown of Cēsis before becoming a self-made entrepreneur.
Jass shared some of his father’s leadership spirit, even when he was a small child. “On the first day of school in first grade, some kids were saying how I was ‘bossy’ – back before I even knew what the word meant,” he says. “I also then kept looking at my watch, and made it clear that I didn’t think that all the introductory speeches from the principal and teachers were the best use of my time.”
Jass’s mother was a teacher, so he learned to read and write at about the same time he learned to walk. By the time he was five, he was already dabbling with invention. “I designed a perpetual motion engine, which was powered by electricity that was generated from its own motion,” he says. “I was planning to make one as soon as I could, realizing the business potential for it.”
Jass wasn’t just creative but also entrepreneurial. He went into business in a sense before he even started school, running his own publishing outfit that printed single copies of books. He also created large diagrams designed to improve city traffic flow, an early indicator of his future interest in Internet traffic optimization. Once he got into school, his penchant for starting businesses continued. “Ever since the first day of school, I was selling pencils and pens, at a margin of 100%,” he says. “I also tried and experimented with setting up satellite TV rebroadcasting through a powerful antenna, to try to make a wireless subscription service in my apartment building.”
Success Based on Transparency
One thing that Jass has always believed in fundamentally is transparency and clarity, and he thinks these principles have suffered in the world of cloud, particularly with consumer applications. Systems are too often geared toward the lowest common denominator. Companies don’t really know the inner-workings of cloud and don’t typically have much control.
Essentially, Jass believes in being forthright with customers and treating them as equals rather than pandering to them. “All of our data centers, platforms and services, as well as our network, operate under full disclosure: our customers know exactly what to expect, how things are built, the exact service and performance specs, the exact network architecture and maps,” he says. “We trust our customers to be true professionals and trust them to understand what we do.”
Plus, the company has always focused on overdoing it with everything it engineers to avoid limitations. “We always build for the fastest growth, highest load, highest traffic scenarios – and then double or triple it some more, so that infrastructure is never the bottleneck,” he says. “At the core of it, we are an infrastructure and a service organization, and we never cut corners on either.”
Lessons from 22 Years in Business
Jass stresses that a critical aspect of running a hosting service is that every tiny tweak must be carefully documented. Any change to the configuration, no matter how small, must be preceded by thorough planning, with complete scripting, peer-review, manager approval, and testing. Additionally, back-out steps must be outlined ahead of time for each step taken, Jass explains. “It is definitely an art form to balance the formal change management and QA, along with speed, agility and being responsive, one of our trademark elements,” he says. “It is an art form that I believe we have now perfected and that we truly deliver the best of both: speed, agility and responsiveness, along with a very high level of QA, thorough change control and management.”
How More Than Two Decades of Experience is Valuable to Clients
Superb Internet has been a frontrunner in the industry, Jass notes. The provider was the first to offer name-based virtual (shared) hosting in 1997 and the first to offer commercial virtual private server (VPS) hosting in 1999, the latter of which evolved into today’s cloud. “We are not just a user of the various platforms and technologies,” he says. “We have been, often, involved in actively shaping and developing them.”
This extensive experience as a thought-leader and bellwether is a great source of value to clients, explains Jass. The company’s background “gives us a far deeper level of understanding of the underlying hosting technology, and thus its security implications and the best ways to optimize performance, speed and reliability,” he says. “Our 7 million lines of original code base, the core that ties all of our operations into a unified whole, is the result of nearly 100 man-years of development time alone. The level of efficiency, coherence, and expertise that we have is, frankly, unmatched.”
Thoughts on the Rise of Cloud
As indicated above, Jass thinks that the downside of others’ cloud technology is that both individuals and businesses lose privacy and control; they typically don’t even know where their data is located. The convenience, scalability, and redundancies of cloud must be balanced with control and ownership.
Businesses can protect themselves when choosing cloud hosting in a couple of ways, Jass explains. They should “use a responsible, mature commercial cloud hosting service with a strong SLA and full transparency of exactly how the data is handled and where it resides,” he says. “Even better, a business should consider setting up a private cloud, where the business is still in full control of the architecture and their proprietary, confidential data, leaving nothing to doubt.”
The other major aspect that must be remembered about cloud is that the convenience isn’t just a plus for consumers and businesses, but also for hackers, Jass notes. With everything interconnected and accessible, security is a very real concern. “That is the one part that the industry doesn’t like to talk about and which keeps being quietly ignored,” says Jass. “Once again, choosing a mature provider, with full transparency, credible third-party audits and certifications, and a strong SLA is integral.”
While cloud increases the convenience and ubiquity of computing globally, it also brings with it another broad risk: if a large public cloud has an outage, it could mean a sizable chunk of the Internet goes down with it.
To look again at the positive attributes of cloud, Jass notes its application to the field of big data and analytics. The technology allows companies to analyze data essentially without limitation, thus discovering previously unimagined correlations. Another huge plus throughout industry is its scalability, he explains. The technology allows for “optimizing business operations and cost, by instantly scaling up and down as needed and never lacking the processing power or storage space,” he says. “The massive and instant scalability is a major boon to business, making every business using the cloud much more agile and responsive.”
Cloud also levels the playing field in business, allowing SMBs to compete with long-established enterprises. “What an SMB can get out of a public cloud is not very different from what an enterprise has in a custom-built private cloud,” says Jass. “It makes computing, storage and connectivity more ubiquitous and available for rapid, massive scaling to everyone, allowing SMBs and start-ups to start out small, but very quickly scale to many times their original size.”
Cloud’s Relationship with the Internet of Things
Some recent estimates suggest that the Internet of Things (IoT) could triple the size of the public cloud. The expected astronomical growth of IoT creates incredible opportunities for companies via emerging business models. Jass explains that much of this growth will be in advertising, as firms collect and sell personal information, such as shopping habits. “Combined with even more intelligence from interconnected, correlated, and personally identifiable data,” he says, “the Big Data will get even bigger and bigger.”
Importance of Infrastructure Background to Cloud
Cloud systems should be built by companies with deep histories in infrastructure, Jass explains, because problems that can potentially arise are manifold. The hosting service must understand “the intricacies of the hardware, the network protocols, the network architecture, the Internet routing as a whole, the distributed storage technology, the actual source code running the platform, and so on,” he says. “This is essential in order to be able to build and design it with multiple layers of fault-protection and redundancies within, and to truly optimize it for the best performance and resilience.”
To clarify, Jass adds that it isn’t difficult to create a cloud. However, it is exponentially more difficult to build one that is not going to fail no matter the circumstances, and that will always deliver a steady, predictable performance level.
Maintaining Speed and Reliability
One of the main concerns when designing for optimal speed and reliability is to engineer platforms and services that have safeguards against failure on numerous layers, Jass advises. The key concerns are “closely guarding against human errors, which are the #1 cause of all IT-related outages and problems,” he says, along with ensuring that there are “no single-points-of-failure – utilizing a completely distributed, decentralized architecture, as opposed to the legacy mainframe-like central storage filers that are still widely used by most in their ‘cloud’ hosting systems.”
It’s also fundamental that a hosting service doesn’t become greedy and oversell its cloud, Jass explains. “The great obfuscation and lack of transparency in the public cloud is an opportunity that, for most of the other Cloud Hosting Providers, has been simply too tempting to ignore,” he says. “Engaging in cloud overselling will dent both speed and reliability, not to mention destroy customer confidence in the CHP and in the cloud as a whole.”
Finally, Jass notes that you want to build with growth in mind, so that you are prepared for unexpected issues, such as traffic spikes and DDoS attacks. Speaking of DDoS, he says, security needs to be a primary concern at all times.
SMBs vs. Enterprises
Superb Internet has recently pivoted toward better meeting the needs of enterprises, while at the same time continuing to serve the SMBs who have populated its loyal customer base for over two decades. The needs of these different sizes of business are essentially the same, Jass explains: they both need IT solutions that are functional, fast, and reliable. The difference between the two “is that enterprises need third-party certifications and compliance with various US and international standards,” he says. “That is, enterprises need to meet the requirements of a complex and ever-changing regulatory environment and require third-party assurances that the service meets or exceeds various standards, such as ISO 27001 Information Security Management and ISO 9001 Quality Management.”
Actually, there is a significant advantage to focusing on enterprise requirements that is helpful to all clients, Jass adds. It means that Superb is able to serve “the full growth cycle of a company, from a startup, through its SMB years, and up to when it becomes a global enterprise,” he says. “Our services, capabilities, certifications and expertise are there to serve the business through its full growth cycle. Our customers never outgrow us and our capabilities.”
What Compliance and Standards are all About
Certifications for compliance and standards are critical for hosting services to be able to get the business of enterprises and government agencies. Jass says that in getting audited and certified for various standards, he realized the basic idea behind most of them is fundamentally the same: “formal and well-documented change management, quality management, and stringent security standards employed in the company and systems, network-wide.” He adds that he has “especially enjoyed seeing how our internal self-developed processes, continuous improvement techniques, and checks and balances were already, largely, in compliance with many of the standards; thus, often, only the wording and terminology, and sometimes recordkeeping format, had to be updated.”
Appreciation for the Internet and Infrastructure
The Internet is integrated into almost everyone’s life and is central to how businesses operate, Jass notes. At the same time, it’s still the same basic trusting environment of “best effort” that it’s been for over 30 years. “It’s like an airport with no security checkpoints,” he says. “A single network, either by misconfiguration or on purpose if compromised by attackers, can severely disrupt and potentially take down large portions of the Internet, by simply advertising some invalid BGP routes, for example. The impact of that risk has never been greater, as more and more data is stored and lives are lived ‘in the cloud’ and ‘on the net’.”
When you look at the cloud platforms themselves, they are incredibly accessible and efficient technologies, Jass explains. However, they are accompanied by a tremendous and increasing risk “of potentially devastating global consequences, with few measures in place by governments and ISPs for how to respond to feasible security-compromise or human-error-inflicted scenarios.”
Jass sees the Internet in terms of its promise but also in terms of its vulnerabilities. “It is such an integral part of our lives, but the security and resilience have not kept up at the protocol and architecture level,” he says. “While some networks, such as our coast-to-coast IP backbone, take a multi-layered approach to redundancies and security, most other networks just hope for the best; and that if something happens, everyone else will be down as well anyway.”
On the Horizon for the Industry and for Superb
Jass believes that a major upcoming trend in hosting will be a blurring of the lines between dedicated and cloud as hybrid hosting becomes more prevalent. Beyond that blending of approaches, hosting will likely “become even more ubiquitous, and even more cloud-based,” he says. “It’s both a threat of further commoditization, but also an opportunity to do things better than the giants, such as AWS.”
In terms of Superb Internet itself, Jass looks forward to another 22 years of client satisfaction and loyalty, with customers growing their businesses exponentially. “Our whole raison d’être is to be there for our customers as their partner in success,” he says. He also sees the company continuing to serve as an industry bellwether, living up to its motto Ahead of the Rest®. “We will never rest on our laurels and will always continue investing heavily in R&D, thus keeping our customers ahead of their competition and benefitting from our innovative industry-first services.”
*Disclaimer: The opinions expressed by Haralds Jass in this interview are entirely his own and do not necessarily reflect the position or views of Superb Internet Corp.
Key Findings from IT Glue’s Global MSP Benchmark Survey
By Joshua Oakes, Documentation Evangelist, IT Glue
The managed services business is reinventing itself, quickly. Companies are starting to realize the value of process and planning. More MSP owners, having been in the game a while, are starting to think more carefully about their exit strategies. In fact, even if you’re just starting out, you should be thinking about how to maximize the valuation of your business. It’s never too early to start building your equity.
For most MSP owners, when it comes time to retire or leave the business, there’s only a couple of viable options – sell the business, or wind it down. The latter option is problematic because all of the sweat equity the owner puts into the business is for naught. The former option is better, but there’s a problem here, too. Only around 20% of MSPs are sold. This makes sense – most MSPs are very small businesses, with their value deriving almost entirely from one or two key people. Buyers are looking for high-performing MSPs that aren’t reliant on key people, especially if those key people are exiting the business. It’s not easy to get into that top 20% of MSPs, but if you understand what those high performers look like, it becomes a lot easier.
So how do you get there? That Golden Quintile of MSPs that are attractive to prospective buyers – what do they look like? The results of IT Glue’s recent Global MSP Benchmark Survey provided us with some great insight into what the top 20% of performing MSPs actually looks like. Size doesn’t matter – great MSPs range from one-person shops to integrated companies large enough to target small enterprise clients. But there are some common traits that they all share:
Some MSPs are earning amazing margins. Net margins of at least 20% are required to get you into the Golden Quintile. There are a couple of key implications to this figure. First, it means that the best-performing MSPs aren’t price cutting in order to win business. They are focusing on the value that they deliver to their clients, and charging fees in accordance with that value. They’ve built their entire sales model around being a premium player in the market. For example, when they talk to prospects, they don’t get sucked into a negotiation about price. Instead, they highlight how they will handle tickets quickly, because the value they bring lies in maintaining as close to 100% uptime as possible. Combine this pricing approach with cost control measures, and you’re on your way.
The best-performing MSPs not only earn high margins, but they are growing quickly as well. The top 20% of MSPs are earning growth rates of at least 10% compounded annually. There are three keys to sustained double digit growth.
Investment in sales and marketing
More than half of MSPs report struggling with sales, marketing or both. But investment in these areas is critical to lead generation and sustained growth.
Delivering on your promise
Selling great service is one thing, but if you deliver, you’ll gain customers who become evangelists. If lead gen is a pain point, these evangelists are critical for helping you attract new business.
Churn is evil – if you churn 10% of your customers every year you need to add 20% just to hit 10% net growth. Nuts to that. Deliver on your promises and you’ll go a long way to eliminating churn.
According to Greg Abbott of Aabyss, a leading UK MSP, venture capitalists looking to buy MSPs will add anywhere from 5-15% for a turnkey business. If your business depends on you, the owner, and you are leaving when the sale has been completed, then you will not get the premium valuation you want for your business. You need to build a business that can thrive without you, and that means having a process orientation. First, you need to determine the best processes, perhaps by adopting lean methodology or other process improvement techniques. Second, you need to document your processes. If the buyer feels confident that past performance will be replicable without you, your MSP will be more attractive, and command a higher multiple.
Not to be lost in all this is having a customer focus. If you truly want to deliver value, then you need to know what your customers value. Find out what their pain points are, and focus on the ways that you can mitigate or eliminate that pain. Having a strong customer focus increases the likelihood that you’ll have lower churn, and be able to earn higher margins while maintaining customer satisfaction.
Getting into the Golden Quintile definitely takes some work, but with a better sense of what the industry’s leaders are doing, it will be easier to get there yourself. IT Glue is a powerful IT documentation platform that contributes in many of these areas, especially delivering great service, optimizing your repeatable processes and lowering the cost of service delivery.
Bio: Joshua Oakes is the Documentation Evangelist for IT Glue, where he strives to produce thought-provoking pieces that help IT service providers improve their business, focusing on lean practices and the value chain.
General Data Protection Regulation (GDPR) is Europe’s new data protection law that standardizes data protection across all 28 EU countries and imposes strict new rules on controlling and processing personally identifiable information (PII). The new mandate replaces the 1995 EU Data Protection Directive, supersedes the 1998 UK Data Protection Act and goes into effect on May 25, 2018. Organizations that are not compliant will be fined up to 4% of their global revenue. Simply put: GDPR extends the protection of personal data and data protection rights by giving control back to EU residents.
Time is running out for data centers to comply with GDPR rules for tracking the location of the data and transport from storage device, to server to the customer. No doubt, IT personnel know that the infrastructure’s physical security is as critical as the digital management of consumer data assets. But the IT physical infrastructure is not confined to the data center’s walls. For this reason GDPR compliance extends to colocation facilities, managed service providers, hosting services, SaaS vendors, and virtually any X-aaS vendor. To mitigate risks, organizations need visibility into their vendors’ IT framework to ensure the integrity of the consumer data they are responsible for.
What are the GDPR requirements? As reported by TechCrunch:
Anyone involved in processing EU consumer data, including third-party entities involved in processing data to provide a particular service, can be held liable for a breach.
When an individual no longer wants their data to be processed by a company, the data must be deleted, “provided that there are no legitimate grounds for retaining it.”
Companies must appoint a data protection officerif they process sensitive data on a large scale or collect information on many consumers (small and midsize enterprises are exempt, if data processing is not their core business).
Companies and organizations must notify the relevant national supervisory authority of serious data breachesas soon as possible.
Parental consent is required for children under a certain age to use social media(a specific age within a group ranging from ages 13 to 16 will be set by individual countries).
There will be a single supervisory authority for data protection complaintsaimed at streamlining compliance for businesses.
Individuals have a right to data portabilityto enable them to more easily transfer their personal data between services.
One way to expedite GDPR compliance is using a Data Center Infrastructure Management (DCIM) software solution. DCIM allows an organization to track the location of the data within the physical IT infrastructure, so they know if and when consumer data is transported cross-borders. This DCIM-enhanced, data transport visibility is critical for understanding:
Secondary locations of infrastructure for safe handling and transportation of data across borders.
The location of critical data as it moves across all network devices — regardless of location.
Expedited data breaches.
Exact geographic sites and locations of where the data is replicated.
All security tools that are deployed, enabled and residing on identified devices.
Since GDPR mandates meeting specific articles, organizations can fully rely on a DCIM software solution to meet the following articles:
Article 45 – Transfers on the Basis of an Adequacy Decision – Visibility into the entire lifecycle tracking – with accountability and compliance visibility and reporting.
Article 35 – Data Protection Impact Assessment – Workflow feature captures asset and application names while the system is operating or hosting data with the ability to assign a data protection officer’s review activity within any IMAC data center process. Using asset management and asset integrity monitoring in a DCIM allows for easy tracking of data at rest and the infrastructure used for that data. Furthermore, it provides a report of all workflows with a GDPR activity — whether they are active or closed.
Article 58 – Investigative Powers – The asset optimization and tracking support feature provides compulsory data protection audits when an organization needs to provide reports.
Article 17 – Right to be Forgotten (Right to Erasure) – The Asset Management feature allows controllers to flag/track the lifecycle of assets used for storage or data subjects processing – of all personal customer data. This tracking capability extends from the point of existence (in physical computer infrastructure) through decommissioning or destruction. This type of visibility into a complete lifecycle record of the data’s physical location is critical to meeting the mandate.
Articles 59, 33, 33a – Activity Reports and Data Breach Notification to Authorities – Impact assessment report provides a list of flagged assets for GDPR tracking, providing assets’ location and status. This includes such critical information as mapped business application, data last audited, rack, name, IP address among others.
May 25, 2018 is almost here! Meet the GDPR compliance deadline and avoid hefty fines, put into place a GDPR compliance plan that includes a full-suite DCIM software solution.
Bio:Mark Gaydos is Chief Marketing Officer for Nlyte Software, the leading data center infrastructure management (DCIM) solution provider for seamlessly automating data center operations and infrastructure into an enterprise’s IT ecosystem.
Online businesses everywhere are going to be dealing with the effects of data breaches in the post-Equifax breach era. It’s a tough truth to swallow, but these large-scale data breaches have become a fact of life – and it’s not just the breached business that pays the price. The reality is, even if your company wasn’t breached, you still have a huge challenge on your hands. As fraudsters mine the valuable data that’s been compromised, all e-commerce sites and financial institutions need to be on alert.
The downstream consequence of a major breach is that stolen information is sold on the dark web many times over. Since two-thirds of people use the same login information on multiple sites, when fraudsters get ahold of it, they use these stolen credentials for criminal purposes all over the web. The information may have been stolen elsewhere, but if even a small handful of your customers get their accounts hacked or experience fraud on your site, it’s your company that loses the customer’s trust, and your brand reputation that is at risk.
The new reality that businesses need to accept is that a significant number of their customers have been victims, or soon will be. Because of this, there are important things businesses need to look out for to protect themselves. The trick is not to create a bad experience for customers in the process.
Keep an eye out for signs of account takeover.
Last year, 48% of online businesses saw an increase in account takeover (ATO), according to the Sift Science Fraud-Fighting Trends report. And the growing number of major breaches will only exacerbate this trend, potentially flooding the dark web with names, addresses, Social Security numbers, and other personal information that fraudsters can leverage to gain access to a legitimate user’s account. They then make purchases with a stored payment method or drain value from the user’s account.
Some of the signals that could point to an ATO:
Login attempts from different devices and locations
Switching to older browsers and operating systems
Buying more than usual, or higher priced items
Changing settings, shipping address, or passwords
Multiple failed login attempts
Suspicious device configurations, like proxy or VPN setups
Keep in mind that individually, each of these signs may be normal behavior for a particular user. It’s only when you apply behavioral analysis on a large scale, looking at all of a user’s activity and all activity of users across the network, that you can accurately detect ATO.
Monitor for fake accounts and synthetic identity fraud.
Fraudsters can also take all of the different pieces of personal data leaked in a breach to steal someone’s identity and create new accounts. They may also pick and choose pieces from various people’s accounts – like a birthday, Social Security number, and name – and mix them together to create an entirely new ID.
To keep tabs on fake accounts, you can monitor new signups to look for risky patterns, like a sudden spike in new accounts that can’t be attributed to a specific promotion or seasonal trend. If the average time it takes a new user to sign up suddenly gets much faster, that may point to fraudsters using a script to quickly create accounts. And seeing multiple new accounts coming from the same IP address or device is a red flag for a single person creating many accounts.
Stay focused on maintaining user trust.
Even if a breach doesn’t happen on your site, any downstream fraud attacks still happen on your watch. If you don’t invest in protecting your users from the devastating effects of ATO, identity theft, and fraud, you will soon lose their trust. Trust is earned in drops, but lost in buckets.
At the same time, e-commerce businesses and financial institutions should make sure they aren’t overly cautious to the point where they’re rejecting good customers and denying legitimate accounts. Preventing fraud is a delicate balancing act, and the right technology – which looks at a range of data points to make an accurate prediction about what is and isn’t fraudulent – can help you strike the right balance.
Fight technology with technology.
We are at a point where no one can afford to put their head in the sand when these breaches happen, and that includes marketing leaders. It’s time to develop a healthy paranoia and start operating from the point of view that every breach is going to affect you sooner or later, in some way or another. Get your house in order now, because breaches are going to keep happening. Prepare to fight technology with technology. Fraudsters are becoming increasingly good at pulling together large data sets to create ever more nuanced and sophisticated attacks. Businesses have to get out ahead of them with technology that also lets them leverage data and technology to create more nuanced and sophisticated authentication processes.
About the Author:
Jason Tan is the CEO of Sift Science, a trust platform that offers a full suite of fraud and abuse prevention products designed to attack every vector of online fraud for industries and businesses across the world.
In 2017, data center failures around the world became big news. The British Airways outage in May, which caused the cancellation of over 400 flights and stranded 75,000 passengers, cost the company an estimated $112 million in refunds and compensation. This doesn’t take into account the cost of reputation damage, and the loss of productivity during the downtime.
It later came to light that this outage was caused by a simple mistake made by one person – an engineer working at Heathrow, who disconnected and reconnected a power supply. This restarting action caused a power surge which took down not only the primary data server site, but the backup site as well.
The British Airways incident is just one example of how fragile our IT and computing infrastructure can be. Depending on the statistics, human error is the culprit in 22%-38% of data center outages. Other top causes of downtime are circumstances such as UPS failure, heat or CRAC failure, weather issues and in some cases, generator failure.
The costs associated with data center downtime can rapidly accumulate to hundreds of thousands of dollars per incident, and more in the case of financial market outages. As data centers increase in complexity, and start to include more remote processing locations, the task of assuring uptime becomes more challenging with an increased degree of monitoring difficulty.
The good news is that most data center outages are preventable – especially if data center managers have better insight into operations which will improve reaction time.
A Data Center Infrastructure Management (DCIM) solution gives these managers the “better insight” by providing the visibility into all operations to significantly mitigate the risk of downtime.
Here are some examples of risks that can be easily reduced with a DCIM solution:
A DCIM solution provides real-time temperature monitoring throughout a facility. This makes spotting hot spots in the computing infrastructure as simple as looking at a dashboard showing a real-time heat map. With this knowledge, any data center manager can rearrange equipment or load or simply adjust the speed of a fan, to remediate hot spots. In addition, DCIM solutions can identify opportunities for safe ambient temperature adjustments so the facility’s temperature can be raised without causing damage to IT equipment.
The first step in protecting against power overload is not only knowing where power is being used, but how it might be used more safely and efficiently. DCIM’s real-time power monitoring and tracking can deter power overload. With alert features the right people are notified when a pre-set power limit is close to being reached, giving data center personnel ample time to react, make changes and shift the load before a major disaster strikes. And if, despite this foreknowledge, catastrophe does occur, a DCIM system can simplify disaster recovery.
Flawed redundancy relates to power failure. The ability to test the resiliency of the power chain is essential to good data center stewardship. A DCIM solution provides the ability to perform “what if” tests of the power chain, in a virtual environment, with no risk to the actual infrastructure. With this ability, a data center manager can test for situations and answer such questions as:
What if this piece of equipment were to suddenly fail?
Where would the load go?
What else might fail as a result?
Are my a and b sides safe?
The biggest problem with capacity planning in a data center is: not knowing how much of the capacity is actually being used, and how much is left. A DCIM solution supplies not just power capacity intelligence, but also the physical space information as well. Moreover, it can provide information about how the physical capacity is being used, and how it might be used more efficiently, enabling consolidation of resources. The risk of running out of space or power is no longer an issue if you have a DCIM solution deployed. In addition, DCIM users have consolidated IT equipment to actually postpone or eliminate the need for multi-million dollar expansion projects.
Another data center risk has to do with asset management. The challenge is the ability to know what equipment is where. A DCIM solution not only keeps track of equipment throughout its useful life – providing information on where the asset is, what it is connected to and when it is moved, but also, it alerts the user when an asset has reached the end of its life and should be retired and replaced. This type of monitoring keeps the data center from having to support older equipment which has a higher risk of failure and becomes difficult and expensive to maintain.
Here’s one data center risk that’s related to human error. A built-in workflow engine in a DCIM solution helps data center staff avoid errors by giving them a central repository of what work has been performed, by whom as well as what still needs to be accomplished.
If we agree that people aren’t perfect and that they make mistakes, then we can agree that people might be the weakest link in the data center chain. But, with a DCIM solution in place data center teams have access to valuable information to prevent errors. A DCIM solution is a data repository for all data center staff to utilize and make more intelligent, informed decisions.
These are just a few examples of how a DCIM solution can help reduce risks and cut costs in a data center environment.
To find out more about reducing data center risk and how a DCIM solution can help, access this pre-recorded webinar. Hear 451 Research’s Rhonda Ascierto and Nlyte Software’s Mark Gaydos provide valuable examples on how to lower data center risks, OPEX and CAPEX.
Bio: Mark Gaydos is Chief Marketing Officer for Nlyte Software, the leading data center infrastructure management (DCIM) solution provider for seamlessly automating data center operations and infrastructure into an enterprise’s IT ecosystem.
After a busy year of increasing data breaches and threats to personal data across the globe, a major data privacy protection reform effort from the European Union is barreling down the pipeline. It’s an important step forward for consumers’ rights and safety; however, companies around the globe now have the challenge of getting protective systems in place and must re-evaluate how they manage personal data. And the stakes for noncompliance are significant with reform becoming standard policy in just a few short months.
What is the GDPR?
The General Data Protection Regulation (GDPR) is an EU edict designed to improve the overall standard for data privacy while synchronizing data privacy laws across Europe. It will change how a wide range of businesses handle, hold, store and protect information. Its official and inflexible enforcement date is May 25, 2018, a mere four months away.
In addition to specific country requirements, businesses have to meet a minimum standard across all 28 EU member countries as part of the GDPR requirements. This standard is significant and will likely take a large investment to meet. One PWC survey showed 68% of companies expect to spend from $1 million to $10 million.
Who does it affect?
GDPR’s increased geographical scope is arguably the biggest change in European data privacy regulations. The new rules apply to all companies residing in any of the EU’s 28 member states as well as companies based outside of the member states that process and store personal data of EU citizens. Additionally, the regulation takes a wide view of what constitutes personal identification data – ranging from social media posts to an individual IP address.
Why is it important to me?
Noncompliance penalties for GDPR regulation are steep: up to €20 million or four percent of global annual turnover, whichever is higher. This marks a huge change in scale for potential penalties. For example, Facebook received a €1.2 million penalty in Spanish courts this past year for the sharing of profile information to advertisers. That type of information sharing will carry a much steeper fine once the regulatory change goes into effect. Businesses that fail to adhere to these new rules also expose themselves to class-action lawsuits from victims in and all 28 separate member countries, let alone damage to their brands and commercial reputations.
Four short months is not much time to understand the GDPR’s many moving parts and build out internal processes in order to reach compliance. And remember, it’s not just about meeting compliance by May. It’s also about creating a system that supports sustainable compliance. GDPR is the new standard and there’s no going back.
How hard could it be?
Several requirements will challenge your security team, but we wanted to highlight three important components that could require major operational overhauls:
Stronger consent conditions
Companies are allowed to store and process personal data for a specific use case only when an individual consents. According to the EU’s GDPR website, the request for consent “must be given in an intelligible and easily accessible form.” And once a company is permissioned to use an individual’s data it must only be used for the purpose as defined when the initial consent was given, and if the person no longer wishes to engage with the company for the initial intended purpose, their personal data must be removed from the appropriate systems.
Mandatory breach notification
As stated on the EU’s GDPR website, companies must report a data breach to supervisory authorities of each EU country within 72 hours of when said breach was detected. Individuals affected also must receive notification “without undue delay.”
Privacy by design
Businesses are now legally obligated to build data protection into information management systems from the outset rather than treat security as an addition. Patchwork fixes will no longer cut it.
Only time will tell how businesses respond to this watershed moment in data security. 2018 will be a year of changes across the cybersecurity landscape starting with this critical shift in regulatory requirements for companies. The sooner companies start to evolve their security management protocols, the safer both their customers and their businesses will be.
Bio: David Thomas is the CEO at Evident. He is an accomplished cybersecurity entrepreneur, having held key leadership roles at market pioneers Motorola, AirDefense, VeriSign, and SecureIT. He has a history of introducing innovative technologies, establishing them in the market, and driving growth – with each early-stage company emerging as the market leader.
Here we go again. Towards the end of 2017, we saw another company announcing leaving AWS as Dropbox has officially packed up their hundreds of petabytes of data in favor of rolling out their own custom infrastructure. The story of why a highly successful, high value “born in the cloud” company left AWS after eight years is as interesting as the significant technical achievement behind it all. It’s ironic that when Dropbox needed more, the AWS public cloud just wasn’t enough.
Dropbox’s business needs might be familiar to many in the technology business as they identified technology goals such as reducing costs, increasing speed, gaining more control, and a better experience for its users. The fact that as much as 75 percent of the company’s users are outside the United States presented a need to institute a shift in technology. They have responded by progressively taking their services as close to “the edge” as possible. The AWS public cloud could simply not provide the control or affordability to scale the way the company needed.
It is hard to reconcile this story with the massive traction that we saw at AWS re:INVENT, the Amazon Web Services annual conference with a record-breaking attendance of nearly 50,000 people, showing the tremendous interest in all the advantages that the AWS cloud has to offer. So, is this Dropbox move a flash in the pan or a sign of a different trend?
AWS Exodus or Multi-Cloud Influx?
We’re not all in the Dropbox line of business, but there are lessons in this departure that apply to many others. For example, in recent months, other companies have also signaled a shift away from AWS for similar reasons. For every one of these companies moving away, there are dozens that are also going into public cloud. In 2016, Spotify announced it would pack and leave for Google’s cloud; Target recently announced that it would pull in its infrastructure (again); Apple has reined in at least part of its vast services infrastructure from AWS; and even the mega-retailer Wal-Mart is in the midst of a death match with AWS, attempting to push its partners to depart AWS. It is interesting that for companies of this size with all their capital resources, AWS isn’t meeting their needs; in other cases, AWS service itself is adding up expenses far too fast.
AWS limitations repeatedly come down to some main points:
The cost of platform-locked specialized engineering – Vendor lock-in can be found in the platform and the engineering required to use AWS. There is a high degree of proprietary knowledge that comes with AWS territory. Developers, architects and even webmasters must know this platform from the ground-up. They can even get certified in as many as six AWS-only specialties. AWS can become a complete and ever-lasting buy-in.
Limited control – If you have specialized needs such as getting your compute to the edge, increased flexibility, exact server specifications, auditing or visibility to the root access on a system, you can pretty much forget about it from a practical sense. This is a shared cloud and those are things that the public will never get.
Point of failure – CIOs and business don’t exactly enjoy having to explain outages to frustrated users. That was exactly what happened when a major-scale AWS total loss of services affected customers in February 2017. The lesson learned is this: Just because it’s built in a cloud doesn’t mean it is automatically resilient under any realistic definition. The minimal risk play here is that applications and infrastructure must be architected throughout multiple regions. All of that comes at a cost of course, making simplicity in architecture and application all the more important.
Unexpected costs – Many find that the cloud expenses they plan on aren’t the expenses they wind up with. The costs of traffic, storage and other features add up quickly. Public cloud services can be a geometrically expanding expense – the more you put in and the higher the adoption, the more unpleasantly surprising that utilization bill is.
It is ironic that the marketing notion of “only paying for what you use” monthly pay structures and the promise of no-contracts can become an expensive proposition that can be very difficult to get out of. These flaws are not fatal in any way; AWS is growing at astronomical rates. But the answer is clearly in managing AWS and public clouds correctly and architecting them, along with other tools, the right way. We can see that the new world coming upon us is a hybrid, multi-cloud world where multiple IT infrastructures will coexist. Certainly AWS, Azure and Google Cloud will continue to dominate the landscape for a long time, however, we are seeing the advent of multi-cloud architectures whereby these platforms are viewed as tools in the tool box, and not a single destination.
The Destiny of Cloud Choice
It is not uncommon that many successful and smart companies get to a stage where they find it advantageous to move from AWS towards another solution, or mix AWS with other solutions. It is not always an either-or choice. The AWS value re-evaluation point is inevitable in case after case, as is the re-evaluation of any IT infrastructure.
So, what exactly is going on? Well, for years, the industry has talked about a number of compelling points surrounding a flexible hybrid multi-cloud. This includes the promises of:
Configurable performance architecture
This is exactly what we’re seeing in the realization that the canned confines of a single public cloud are not the optimal platform for these needs.
So, what is the answer? Leave AWS and hyperscale cloud all together? Is it running your own infrastructure? Do we go back to the old ways of doing things?
No, not really. Not everyone can build their own global cloud environment like Dropbox has. And certainly, there’s no going back to the old days.
Meet the Third-Generation Cloud (a.k.a. Hybrid Multi-Cloud)
Current and next-gen businesses do have an alternative and it is very early in the game. You may find it surprising that the overwhelming majority of enterprise workloads remain off of the cloud. The reason behind this is that after all this time, a single public cloud hasn’t delivered all that a business needs from legacy workload management, to ease of use, to cost effectiveness. That changes with managed multi-clouds and hybrid clouds. Only a managed hybrid cloud can retain the benefits of public clouds in combination with the benefits of bare metal resources.
Managed hybrid clouds and multi-clouds provide:
Full control over systems
Portable right-size workloads
Non-proprietary knowledge requirements
Significant cost advantages
Hybrid allows organizations to leverage dedicated infrastructure with multi-cloud hyperscale cloud capabilities seamlessly. Organizations have also discovered they can gain even more advantages and portability by using container formats like Kubernetes, Docker, Microservices and a variety of cross-cloud management tools.
As we look ahead to the next generation of applications and enhanced capabilities of popular information systems, artificial intelligence and big data are a big part of our future. The AWS cloud by itself is simply a non-starter to address alone all the needs. Managed hybrid cloud solutions are here, now to help with the transition to the public cloud. It is becoming the de facto pathway as evidenced by the huge MSP ecosystem created around AWS and Azure. If you are considering a cloud solution, and you require consistent costs and the ultimate in capabilities, a managed multi-cloud solution could be the answer.
MSPs field all kinds of requests for a range of cloud services from their clients and new clients alike. Those that specialize and find their niche can be much more successful than those who try to be all things to all people. AWS, Digital Ocean, GCE and other mega-cloud providers have spent years building up infrastructure that offers point-and-click access to compute or storage services for all levels of consumer. However, they don’t have a consultative approach to providing solutions. This is where competitive – and most importantly, competent – MSPs can shine!
By understanding the needs of specific business types and catering to them, a regional MSP can win customers and thrive. In this article, we’ll look at what it takes to be a consulting MSP, which challenges must be overcome, and how a cloud management platform can help.
The Consulting MSP
For most MSPs, trying to be all things to all customers is becoming obsolete. It’s better to serve a specific market niche. Certainly, there are plenty of niches to be claimed: offering an “IT department on demand” service for small and medium-sized businesses; focusing on managed hosting for banks and financial services firms, healthcare organizations, or oil and gas; or specializing in specific applications or professional services. These are all valid niches.
Understanding the compute needs of a chosen niche is the key to a consultative relationship. Rather than simply providing servers and storage, the MSP should sit down with the customer and plan out resource needs through busy and slack times.
For example, if we look at banks and think about how they’re going to be using their capacity, every night a bit of FinTech software needs to do a lot of processing – so compute resources should be increased during overnight hours. If we look at healthcare, the winter months have higher capacity requirements due to higher incidents of illness, meaning more patient records need accessing. E-commerce businesses get much busier around Black Friday, Cyber Monday, Boxing Day, and other big sales days, and they need higher capacity to handle huge spikes in traffic.
Customer-driven provisioning challenges
By anticipating these service requirements and provisioning for them automatically, an MSP can keep customers very happy. In order to do that, MSPs need the ability to provide compute and storage resources on demand. They shouldn’t force their customers to request a different level of service and sign a new contract. Rather, they should enable flexible, customer-driven provisioning (by the customer) with contract language that specifies a standard level of service and a “burst” level of service for a specific added charge.
How can MSPs provide this? There are several key challenges.
Simplifying management – it’s difficult to enable customer-driven provisioning without an orchestration layer or a cloud management solution in place. Without such a solution in place, the process becomes quite manual – the IT managers must physically check on available resources in various places throughout the data center, and that takes time, much like a physical stock check in a supermarket. But, if the MSP is using a cloud management platform, it can provide a service where the customer can see what’s available in terms of compute resources and consume more themselves.
Avoiding over-provisioning – an MSP that wants to be ready for anything has to maintain a large supply of idle resources that can be turned into capacity as customers need it. This requires a large up-front investment. To avoid over-provisioning, the MSP needs to sit down and consult with its customers to create an action plan for capacity scaling on demand, and making sure that infrastructure is in place for customers’ future needs. A cloud management platform helps by revealing exactly how much compute, storage and networking power is available at any given time.
Moving away from fixed contracts – rather than having a fixed contract for a standard level of services, the MSP should be flexible and offer resource bursting. The customers pay for a minimum commitment of resources and have an overage charge for bursting capacity. This gives them the freedom to expand quickly without going back to the MSP, and gives the MSP the security of extra resources being measured and chargeable.
Requirements for Success
What infrastructure attributes make it possible to rapidly and cost-effectively become a consultative MSP? There are several key requirements.
To deliver the responsiveness and flexibility that keeps customers happy, MSPs need a centralized management infrastructure that allows resource planning and allocation through a unified interface. Rather than having different systems tracking for compute or storage or network supply, the management tool could allow central control over the entire infrastructure. This is essential for understanding and assigning resources.
With flexible, automated resource management, the MSP can rapidly adapt to its customers’ unique needs. That might mean enabling deployments in multiple locations across a region, or flexibility when it comes to contracts and billing. For example, the infrastructure management platform could handle scaling automatically – it could watch to see that if a customer’s usage reaches, let’s say, 90 percent of capacity for a certain period of time and automatically provision more resources. When the customer’s usage drops below, say, 30 percent, excess capacity is removed. The MSP saves time and money by not having to manually adjust resources, and the customer wins because they only pay for what’s being used at any given time.
Where the workload fits best
Multi-hypervisor support is also essential. The MSP should help the customer place each workload with the right technology. With a cloud management platform that supports multiple hypervisors, an MSP doesn’t have to be all KVM or VMware anymore; it can use the best tool at the right cost for the job.
The Benefits of a Cloud Management Platform
For a consultative provider, having a cloud management platform delivers the agility needed to respond quickly to customer requests along with the automation needed to control staff expenditures. There are several specific benefits to be gained.
Provisioning efficiency: Cloud provisioning is software-driven; it requires minimal amounts of staff to perform the operation. Rather than racking new servers as customer needs change, an MSP can carve out new resources from existing infrastructure and provision them on the fly. To offer services, MSPs need a cloud platform with the ability to orchestrate across a range of hypervisors – and to achieve peak efficiency, they also need to be able to manage these centrally. By being able to see all physical servers, firewalls, storage and virtual servers in one place, it’s easier to react to customer needs and issues as they arise.
Administration efficiency: A cloud management platform should minimize manual effort at every point in the customer lifecycle. With the right platform, properly-trained personnel, and some consulting from the chosen vendor, technicians should be able to provision a new customer in hours rather than weeks.
Vital to this is the need to be able to create permission-based user roles and user groups so that, once the service is in production, clients can self-serve resources within a secure framework – access control gives the customer only what they should be able to access. The cloud management platform should also leverage customer needs and profile these into ‘templates.’ Once a template is created for one style of deployment, it can be easily modified to onboard a second customer with similar needs, and so on. Having a central template repository makes provisioning easier and faster for administrators and also reduces provisioning errors.
Billing efficiency: Leveraging a solution that also intricately calculates resources for billing by customer is another element that will save hours of manual work, and improve margins quickly. Getting this right is crucial for rapid growth.
Resource efficiency: With the ability to treat the entire compute, network, and storage infrastructure as a flexible pool of resources, MSPs can easily assign specific resources to specific clients and bill for them accordingly, eliminating custom racking and stacking for individual clients. What’s more, the MSP can replicate one customer’s setup for the next customer, and simply tweak the resource allocations or service mix to suit the new customer.
MSPs can thrive if they offer a consultative service to customers, specialize in a particular market, and enable customers to quickly and cost-effectively meet their service needs. A cloud management platform simplifies resource provisioning, billing, and infrastructure management so MSPs can successfully serve their customers without breaking the bank.
Bio: Caroline Paine is director of MSP sales at OnApp. She brings together solutions to overcome the challenges that MSPs, telcos and other service providers face. She joined OnApp as a start-up in 2010, and has since helped thousands of MSPs, telcos and datacenter operators create new revenue opportunities, and stay profitable and competitive in a fast-changing market.
According to a comprehensive analysis of security breaches conducted by Gemalto, last year saw almost 1.4 billion data records lost or stolen. Juniper Research has the global cost of data breaches reaching $2.1 trillion by 2019. The numbers are alarming, and while 2017 statistics are still unfolding, we already know there is great cause for concern. With modern malware, new-age ransomware and the Bitcoin process, the IT market has advanced in complexity with more sophisticated cybersecurity threats which are increasing in both frequency and scale.
The NotPetya ransomware campaign cost pharmaceutical giant Merck more than $300 million in Q3 2017, and sources suggest that Merck will be hit with that amount again in Q4. Mondelez International, maker of Oreo cookies and Cadbury chocolates, estimates the Petya malware attack shaved three percentage points from their Q2 sales growth, due to interruptions in shipping and invoicing.
The magnitude of some of these attacks is astounding, but many large corporations have the resources to survive the disruptions experienced at the hands of these criminal activities. It is small businesses, however, that are feeling the impact the hardest when a cyberattack occurs due to lack of preparedness, resources and confidence in the ability to stop an attack. Some estimates say that as many as one third of small-to-medium-sized businesses were hit by ransomware in 2016, forcing many of them to halt operations completely.
Cybercriminals have learned that smaller attacks can be replicated easily and carried out against multiple companies – including small and medium sized businesses – for greater revenue. It only takes a small number of successful attacks to yield substantial revenue – and incentive.
With the evolution of today’s attacks, companies of all sizes need to be vigilant and place a higher priority on protecting their employees and their corporate networks and systems. And small businesses are relying on their MSPs. Are you offering the latest protective services that your clients need to protect their networks and systems? Are you prepared for a client cyberattack?
Not long ago, selling cybersecurity services to clients meant offering simple monitoring and patching services. The significant ransomware threat and Bitcoin was not even around a few years ago when you may have signed some contracts with clients. The market has changed substantially – so your services as well as what you are charging – need to change as well.
Don’t be afraid to talk about increased pricing. As an MSP, you are protecting your clients’ most valuable assets, assuming much risk in securing networks and systems, and you need to be compensated. There is substantial value in these services – more value today than ever before. MSPs are providing more services – user awareness training, active endpoint protection and more. In fact, if you aren’t charging enough for protective services, your clients may question why and look to others who may be offering seemingly better services.
Fundamental cybersecurity best practices include backing up data regularly, keeping software up-to-date and staying on top of the common tactics used to spread ransomware. Today’s MSPs should also be providing Dark Web monitoring services – solutions that scour millions of sources including botnets, criminal chat rooms, peer-to-peer networks, malicious websites and blogs, bulletin boards, illegal black market sites and other private and public forums – to identify and monitor for an organization’s compromised or stolen employee and customer data. Dark Web monitoring services are allowing IT service providers, MSPs and MSSPs to educate their clients about the high risk of the Dark Web and protect them from the dramatic rise in credential-based exploits.
The Dark Web, the large portion of the Internet that is hidden from conventional search engines, holding a wealth of stolen data and illegal activity, must not be overlooked in an up-to-date security plan. As well, delivering affordable, add-on services with 24/7/365 alerting and monitoring for signs of compromised credentials, allows MSPs to quickly and cost-effectively increase monthly recurring revenue, customer stickiness, dependence and satisfaction as well as attract and retain new customers.
Personally identifiable information (PII) – names, email addresses, passwords, dates of birth and IP addresses – are being stolen at alarming rates. Hackers, including nation states, organized crime, hacktivists, malicious insiders and motivated individuals, are using our PII to successfully access and steal our money in a variety of ways. While cyber breaches are no secret, many don’t realize that organizations and individuals are highly vulnerable to exposure of PII on the Dark Web, lending high vulnerability to corporate systems.
Most small and medium sized businesses don’t have the knowledge or resources to protect themselves against the sophisticated attacks looming today. As the MSP, ensure your clients are protected against today’s inevitable threats and be prepared when they strike by offering the latest, most comprehensive, protective security services, including Dark Web monitoring.